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Snippet: Seattle Rex vs. Apple ☇

Shared on April 19, 2012

Usually, Apple seems very customer-friendly. Whether it’s a recall of five-year-old iPod nanos, replacing them with brand-new models, offering free or low-cost software updates, or extending service for faulty hardware, as was the case of many MacBook Pros with NVIDIA chips. Unfortunately, when blogger Seattle Rex had the problem, he was given the run-around and decided to sue Apple:

…At one point, the judge asked Apple how much it would have cost them to have simply replaced my logic board when I had taken it in, and one of the Apple guys said “Oh, it wouldn’t have cost us anything, Nvidia foots the bill for each board we replace.”

The judge’s face almost hit the floor as he shot me a quizzical look, to which I just shrugged. I knew that he, and everyone else in the courtroom was thinking the same thing:

If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.

Snippets are posts that share a linked item with a bit of commentary.